Terms and Conditions of Sale

Frankly Pickled · Version 1.0 · Effective 10 August 2026

1. About us

These terms are a contract between you and Funky Enough Designs, trading as “Frankly Pickled” (“Frankly Pickled”, “we”, “us” or “our”).

Email: info@franklypickled.com

2. Scope and priority of consumer law

These terms apply to purchases from franklypickled.com and any Frankly Pickled checkout linked from it. They do not govern a purchase made from a third-party marketplace under that marketplace’s own checkout terms.

If you are a consumer, nothing in these terms excludes or limits a right or remedy that applicable law does not allow us to exclude or limit. That includes, where applicable, rights relating to goods or digital content that are faulty, damaged, unsafe, not as described, not fit for purpose, wrongly supplied or not supplied. If a mandatory local law conflicts with these terms, the mandatory law prevails.

3. Who may order

You must be at least 18 years old and legally capable of entering into a contract, or place the order with the involvement and permission of a parent or legal guardian who agrees to these terms. You must provide accurate contact, billing, delivery and personalisation information.

4. Products and product information

We sell:

• standard, non-personalised physical prints;
• physical prints made to a customer’s specifications or clearly personalised, where offered; and
• digital artwork files supplied electronically.

The product page forms part of the contract and will state the material information for that product, including available size, format, framing or finish, what is included, delivery restrictions, and—where relevant to digital content—file type, resolution, functionality and compatibility.

Images are illustrative. Screen settings and the physical printing process may cause reasonable differences in colour, brightness, crop or texture. Measurements may have minor manufacturing tolerances. These normal limitations do not permit a product to differ materially from its description and do not reduce mandatory rights.

5. Personalised orders

You are responsible for checking names, dates, spelling, punctuation, layout choices and other details you submit. If we provide a proof, you must check it carefully; production may begin once you approve it or once any clearly stated approval deadline passes. Approval does not excuse us from producing the item in accordance with the approved proof.

We may reject content that is unlawful, threatening, discriminatory, infringing, sexually exploitative, or otherwise reasonably unsuitable for production. If we reject an order before acceptance, no contract is formed and any payment authorisation or amount taken will be released or refunded.

You retain ownership of content you submit. You give us and our production and technology providers a non-exclusive, worldwide, royalty-free licence limited to storing, adapting and reproducing that content as reasonably necessary to process, produce, deliver, support and keep records of your order. You confirm that you have the necessary rights and permissions to let us do so.

6. How the contract is made

Our product display is an invitation to place an order, not a binding offer by us. You place an order by completing checkout and the payment step. Before paying, you will have an opportunity to review and correct the order information made available in checkout.

Our contract is formed when we send an order-confirmation email, begin supplying the digital product, or begin producing a personalised product, whichever happens first. An automated acknowledgement that only says we received the order is not acceptance unless it also confirms acceptance.

We may decline an order before acceptance because a product is unavailable, we cannot authorise payment, a price or description contained an obvious error, delivery is unavailable, the order appears fraudulent or unlawful, or you do not meet an eligibility requirement. If we have taken payment, we will refund it.

The contract language is English. We will send confirmation in a form you can save. Please retain the confirmation, these terms and the Returns, Refunds and Cancellation Policy.

7. Digital supply and UK cancellation consent

Where a UK consumer asks to receive digital content during the 14-day cancellation period, we will not begin supply unless the consumer expressly consents to immediate supply and acknowledges that the statutory right to cancel will be lost once supply begins. We will confirm that consent and acknowledgement in the order confirmation. If the required consent and acknowledgement are not obtained, we may wait until the cancellation period ends before supplying the content.

8. Prices, taxes and delivery charges

The price shown for a product includes all unavoidable mandatory charges that must legally be included. Applicable government taxes and physical-delivery charges may be calculated and shown separately where the law permits, but the total payable will be disclosed before you place the order. We will not add an optional charge without your express consent.

Prices and payment currencies are shown at checkout. If your card or bank account uses another currency, its provider may apply its own exchange rate or fee. Unless the checkout expressly says otherwise, customers are responsible for import duties or taxes lawfully collected on delivery; any such potential charge will be disclosed before purchase where required by law.

If a price is obviously wrong and you knew or reasonably should have known it was wrong, we may reject the order before acceptance. If a contract has already formed, we will not charge a higher price without your express agreement; we may cancel and refund only where the law allows.

9. Payment and Payhip

Checkout and payment are handled securely through Payhip and its available payment providers. Available payment methods are shown at checkout. Payhip or the relevant payment provider may conduct fraud, authentication and authorisation checks under their own terms and privacy notices. Unless checkout expressly identifies another seller, your sales contract is with Funky Enough Designs, trading as Frankly Pickled.

You authorise the displayed total to be charged when you submit the order. If a payment is later reversed or fails, we may suspend unperformed delivery, without limiting rights already acquired by a consumer who has paid.

10. Physical production and delivery

Physical prints are made after ordering by us or a production partner. This production method does not by itself make a standard catalogue print “personalised” for UK cancellation law.

We deliver physical products only to addresses in the United Kingdom and United States unless the product page expressly says otherwise. Available methods, charges and estimated dispatch or delivery timing are displayed before purchase. Separate items may arrive in separate packages.

For UK consumers, unless another time is agreed, we will deliver without undue delay and within 30 days after the contract is made. For US customers, we will ship within the time stated or, if no shipping time is stated, within 30 days. If a legally relevant delay occurs, we will request consent to the delay or cancel and provide the required refund.

You are responsible for providing complete and accurate delivery details. Contact us promptly if you spot an error. We cannot promise to change it after production or dispatch. This does not make you responsible for a delivery failure caused by us or our chosen carrier.

For a consumer, risk of loss or damage passes when the goods come into the physical possession of you or a person you identify to receive them, except where mandatory law provides otherwise or you independently appoint a carrier that we did not offer. Title passes when we receive payment in full, subject to applicable law.

11. Digital delivery and licence

Digital delivery will occur by the method and at the time stated on the product page or at checkout. No physical product is included unless expressly stated.

Unless a product page expressly grants broader rights, upon full payment we grant you a perpetual, non-exclusive, non-transferable, non-sublicensable licence to download the purchased file and make a reasonable number of physical prints for your and your household’s personal, non-commercial use. This is a licence, not a transfer of copyright.

You must not:

• sell, share, distribute, upload, publish, sublicense or give the digital file to anyone else;
• sell or commercially exploit prints, merchandise, templates or other products made from it;
• claim the artwork as your own, remove rights-management information, or use it to train an artificial-intelligence model; or
• make the file available through a shared drive, marketplace, social network, print-on-demand service or other repository accessible to third parties.

You may send the file to a professional printer solely to produce personal prints for you, provided the printer does not retain or reuse it. You are responsible for compatible software and equipment disclosed before purchase. Keep a lawful backup; any stated link-expiry period does not remove a mandatory remedy for faulty or undelivered content.

12. Intellectual property

Except for customer content and third-party materials identified as such, all copyright and other intellectual-property rights in the website, branding, artwork, product imagery, text and digital files belong to us or our licensors. No right is granted except the limited use expressly stated in these terms.

13. Cancellations, returns and refunds

Our Returns, Refunds and Cancellation Policy forms part of these terms. In summary:

• US purchases are final sale for change of mind, subject to non-waivable law.
• UK personalised or custom goods do not have the statutory change-of-mind cancellation right where they meet the legal exception.
• Eligible UK standard physical prints may be cancelled within the statutory period even though printed after ordering.
• Digital products become final for change-of-mind purposes once supply begins after any legally required express consent and acknowledgement.

These rules do not restrict remedies for products that are faulty, damaged, misdescribed, wrongly supplied or not supplied.

14. Promotions and discount codes

Promotions apply only on their stated terms, during their stated period and while any stated availability lasts. Unless expressly allowed, codes cannot be combined, exchanged for cash, applied retrospectively or transferred. We may refuse a promotion used fraudulently or contrary to its disclosed terms. Mandatory consumer rights are unaffected.

15. Our responsibility

15.1 All consumers

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of obligations as to title; or any non-excludable consumer guarantee, warranty, statutory right or remedy.

15.2 UK consumers

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable when the contract was made. We supply products for domestic and private use and are not responsible for business losses such as loss of profit, revenue, opportunity, data or goodwill suffered because a consumer used a product for a commercial purpose.

15.3 US consumers

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, exemplary, punitive or consequential damages arising from a purchase, and our aggregate liability for a claim will not exceed the amount paid for the affected product. Some states do not allow particular exclusions or limitations, so those exclusions or limitations may not apply to you. Any legally required warranty or remedy remains available.

16. Events outside reasonable control

We are not responsible for delay caused by an event outside our reasonable control if we take reasonable steps to minimise the effect and contact you as soon as reasonably possible. If the delay is substantial, you may end the contract where the law or these terms allow and receive a refund for products paid for but not supplied. This section does not override statutory delivery or refund obligations.

17. Complaints

Email complaints to info@franklypickled.com with your order number and relevant detail. We will acknowledge and handle the complaint fairly and within a reasonable time.

If a UK consumer complaint cannot be resolved after our internal process, we will provide the name and website address of an appropriate certified alternative-dispute-resolution entity where the law requires us to do so, and state whether we are obliged or prepared to use it.

18. Governing law and courts

These terms and any non-contractual dispute are governed by the law of the part of the United Kingdom in which Funky Enough Designs is established. This choice does not deprive a consumer of mandatory protection under the law of the country or US state in which the consumer habitually resides.

If you are a consumer resident in the UK, you may bring proceedings in the courts of the part of the UK where you live, and we may bring proceedings against you only as permitted by law. If you are a US or other international consumer, you may bring a claim in any court that has jurisdiction under applicable law. We do not require consumer arbitration or waive class-action rights in these terms.

19. General terms

If a court or competent authority finds part of these terms unlawful or unenforceable, the rest remains in effect, and the affected part applies only to the maximum extent lawful. A delay in enforcing a right is not a waiver of it.

You may not transfer your contract without our written consent, except where applicable law permits. We may transfer our rights and obligations only if this does not reduce your contractual or statutory rights. No person other than you and us has a right to enforce the contract, except a lawful successor or permitted assignee.

20. Changes to these terms

The version in force when you order governs that purchase. We may update these terms prospectively for legal, security or operational reasons. A later version will not retrospectively reduce rights under an existing order.

21. Contact

Email: info@franklypickled.com